Contact Us

Contact Us via Email

For any enquiries on products, orders and anything else about the Real Madrid Official Online Store, please contact our friendly Customer Service team. The team is available 24 hours a day 7 days a week and can handle queries in Spanish and English.

Please email us at customerservices@shop.realmadrid.com

We endeavour to respond to all emails within 24 hours.

Contacting Us via Telephone

If you'd like to speak to one of our Customer Service Representatives, please contact us at:

  • Spain: +34 919 49 21 86
  • Belgium: +32 28 08 88 20
  • USA: 1 (888) 524-9727
  • Canada: 1 (778) 557-8752
  • Mexico: +52 55 53 50 28 13
  • Brazil: +55 623 14 22 941
  • Australia: +61 279 08 22 20
  • New Zealand: +64 99 85 35 14

Contact Us via Online Chat

Please use the online chat functionality at shop.realmadrid.com for a response in just minutes.

Real Madrid Club Enquiries

For any general club enquiries and any questions about tickets, please find the relevant contact information on the main Real Madrid website Club Enquiries & Tickets.